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Frequently Asked Questions
Help & Support
General
Simply fill out our online quote form or give us a call. We’ll gather some basic information about your property and project, then help schedule the next step toward getting you an accurate estimate.
A member of our team will reach out to discuss your project, answer initial questions, and schedule an on-site estimate when needed. We’ll review your options, take measurements, and provide recommendations based on your property, goals, and budget.
Your project manager will be your main point of contact throughout the process. They’ll help with questions, scheduling, project details, and any concerns that come up before, during, or after installation.
We recommend clearing personal belongings, decorations, toys, and other obstacles away from the fence line. Our team will communicate any additional preparation needed before installation begins.
In most cases, you do not need to be home for the entire installation. We recommend being available by phone in case our crew or project manager needs to confirm any project details.
Contact us and let us know what’s going on. We stand behind our work and will help determine the cause of the problem and the best way to get it resolved. All of our work comes with a 3 year labor warranty.
Maintenance depends on the material you choose. Vinyl and ornamental fences generally require very little upkeep, while wood and other materials may need occasional cleaning, sealing, staining, or adjustments. We can explain the recommended care for your specific fence.
Warranty coverage can vary depending on the fence material and manufacturer. We’ll explain the applicable product coverage for your project so you know exactly what is covered before installation begins.
We take precautions to identify marked underground utilities before digging begins. If a marked utility is accidentally damaged during installation, our team will stop work in the affected area, assess the situation, and take the appropriate steps to have the issue safely addressed.
Private lines such as irrigation systems, landscape lighting, pool equipment, septic components, or privately installed electrical lines may not be included in standard utility markings. We ask homeowners to identify any known private utilities near the fence line before installation so our crew can take additional precautions.
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